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Terms & Conditions

Based on the “Terms and Conditions” of Good Flights, here is a comprehensive summary of the content found on that page:

1. Agency Role and Contract

  • Intermediary: Good Flights acts as a booking agent for third-party suppliers (Airlines, Hotels, Tour Operators). Your contract for the actual travel service is with the supplier, not Good Flights.

  • Confirmation: A booking is only legally binding once a confirmation invoice has been issued and payment is processed.

2. Pricing and Payments

  • Price Fluctuations: Flight prices and availability can change rapidly. The price is only guaranteed once the ticket is issued.

  • Taxes: Prices include all airport taxes but may not include local city taxes or resort fees payable directly at the destination.

  • Non-Refundable Deposits: Most deposits paid to secure a booking are non-refundable.

3. Cancellations and Amendments

  • Changes by You: If you wish to change your flight or hotel, you must pay any price difference charged by the supplier plus a service fee to Good Flights.

  • Cancellations: Many discounted flight tickets are 100% non-refundable. If a refund is possible, the airline’s penalty and the agency’s administration fee will be deducted.

  • Processing Time: Refund requests can take anywhere from 6 to 12 weeks to process.

4. Travel Documents and Health

  • Passports/Visas: It is the traveler’s responsibility to ensure they have a valid passport (usually with 6 months validity) and the correct visas for their destination and transit points.

  • Passenger Names: The name on the booking must match the passport exactly. Correcting a name after booking often incurs high fees or requires a full re-booking.

5. Flight Information

  • Schedule Changes: Airlines reserve the right to change flight times. Good Flights is not responsible for these changes, and travelers should check their flight status 24–72 hours before departure.

  • Check-in: Passengers are advised to arrive at the airport at least 3 hours before international flights.

6. Financial Protection (ATOL)

  • ATOL Protection: Many of the flight-inclusive holidays are protected by the ATOL scheme. This means if the company ceases to trade, you will be refunded or repatriated. You will receive an ATOL Certificate upon payment.

7. Complaints

  • If you have a problem during your trip, you must inform the supplier (e.g., the hotel or airline) immediately. If it remains unresolved, you must write to Good Flights within 28 days of your return.

Note: Since these terms are subject to update, it is always recommended to check the specific “Fare Rules” of your ticket during the checkout process.