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Privacy Policy - Good Flights

At Good Flights, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

1. Who We Are

Good Flights is a travel agency providing flight bookings and travel-related services. We act as a “data controller” for the personal information we collect from you.

2. Information We Collect From You

We may collect and process the following data:

  • Identity Data: Name, title, gender, and date of birth.
  • Contact Data: Email address, telephone number, and billing/home address.
  • Travel Data: Passport details, frequent flyer numbers, and dietary requirements (which may reveal religious or health information).
  • Financial Data: Payment card details (processed securely) and transaction history.
  • Technical Data: IP address, browser type, time zone settings, and operating system.

3. How We Use Your Information

We use your information for the following purposes:

  • Booking Management: To process and manage your flight bookings and travel arrangements.
  • Customer Communication: To send you booking confirmations, invoices, and updates regarding your travel.
  • Customer Support: To respond to your inquiries or complaints.
  • Marketing: To send you newsletters and promotional offers (only if you have opted in).
  • Compliance: To meet legal, regulatory, and immigration requirements.

4. Disclosure of Your Information

To facilitate your travel, we may share your data with:

  • Travel Providers: Airlines, hotels, and insurance companies.
  • Global Distribution Systems (GDS): Systems used to book flights and track itineraries.
  • Service Providers: IT and system administration services and payment gateways.
  • Regulatory Authorities: Customs, immigration, or police if required by law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under data protection laws (such as GDPR), you have the right to:

  • Request access to your personal data.
  • Request correction of incorrect data.
  • Request erasure of your personal data (the “right to be forgotten”).
  • Object to processing of your data for marketing.
  • Request transfer of your data to another party.

8. Cookies

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

9. Changes to This Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

10. Contact Us

If you have any questions regarding this policy or your personal data, you can contact the Good Flights support team via the contact details provided on their official website.